Practice Questions 1) Which of the following best describes a model? The expansion of a single process step into multiple steps Multiple steps of a process converted into a single step A representation of a real object or process A duplicate of a real object or process Answer: C Explanation: A model is a representation of a real world object or process. Models do not change a process by expanding or compressing it. Models do not duplicate a process; they represent it to improve understanding of the underlying principles. 2) Doug is troubleshooting a wiring closet in 2013. The cabling diagrams and documents are five years old and have little resemblance to what Doug sees. What configuration management process has fallen behind? System Logs Change Management Asset Management Baselining Answer: B
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