Transform Your Business Insights with Our Latest release MB-910: Microsoft Dynamics 365 Fundamentals (CRM). Enroll Now!


MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM)

  • 250 Questions

    Practice Questions

  • 07 Chapters

    Study Guide

  • 08 Labs


$49.99 $29.99

Course Overview

MB-910: Microsoft certified Dynamics 365 Fundamentals (CRM), delves into the foundational aspects of Customer Relationship Management within the Dynamics 365 ecosystem. This course provides a comprehensive understanding of CRM concepts, covering topics such as customer engagement, sales automation, marketing automation, and service management. Participants learn to leverage Dynamics 365 tools to streamline business processes, enhance customer interactions, and drive organizational growth. Through practical exercises and theoretical frameworks, students gain proficiency in configuring and customizing CRM solutions tailored to meet diverse business needs, empowering them to navigate the complexities of modern customer relationships effectively.

The course is ideal for candidates who would like to become master in customer engagement concepts, covering Dynamics 365 Sales, Marketing, Field Service, Customer Service, and CRM capabilities in Dynamics 365 Project Operations and pass the MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM) exam on the first attempt.

Topics Covered

  • Describe Dynamics 365 Customer Insights

  • Describe Dynamics 365 Sales

  • Describe Dynamics 365 Customer Service

  • Describe Dynamics 365 Field Service

  • Explore the core capabilities of customer engagement apps in Dynamics 365

What is Included?

Study Guides

IPSpecialist Study Guides are the ideal guides to developing the hands-on skills necessary to pass the exam. Our workbooks cover the official exam blueprint and explain the technology with real-life case study-based labs. The content covered in each workbook consists of individually focused technology topics presented in an easy-to-follow, goal-oriented, step-by-step approach. Every scenario features detailed breakdowns and thorough verifications to help you completely understand the task and associated technology.

We extensively used mind maps in our workbooks to visually explain the technology. Our workbooks have become a widely used tool to learn and remember information effectively.

Exam Cram Notes

Our Exam Cram Notes are a concise bundling of condensed notes of the complete exam blueprint. It is an ideal and handy document to help you remember the most important technology concepts related to the certification exam.

Practice Questions

IPSpecialist’s Practice Questions are dedicatedly designed from a certification exam perspective. The collection of these questions from our Study Guides is prepared keeping the exam blueprint in mind, covering not only important but necessary topics. It is an ideal document to practice and revise your certification.

Hands on Labs

IPSpecialist Hands-on Labs are the fastest and easiest way to learn the real-world use cases. These labs are carefully designed to prepare you for the certification exams and your next job role. Whether you are starting to learn a technology and solving a real-world scenario, our labs will help you learn the core concepts in no time.

Key Features of Course

The content of this program is tightly aligned to the MB-910Microsoft Certified Dynamics 365 Fundamentals (CRM) exam objective domains.

The course includes:

  • Study Guide
  • Practice Questions
  • Exam Cram Notes
  • Mind-maps
  • Hand-on practice labs
  • Real-world examples
  • Auto-updates to the course content
  • Exam tips

Course Content

Exam Information

MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM)

  • Prior Certification

    Not Required

  • Exam Fee

    $99 USD

  • No. of Questions

    40-60 Questions

  • Exam Validity


  • Exam Duration

    65 Minutes

  • Passing Marks


  • Recommended Experience

    Should be familiar with understanding of business operations and broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.

  • Exam Format

    Multiple Choice, Drag & drop, Case studies, Multiple response

This course includes

Our Student’s Work at


How to access online course on our website?

For better understanding, please download the attached PDF;

Is there any prerequisite for attending this course?

No, there are no pre-requisites for this course

How does IPS validate its certification guarantee?

We are confident in the quality of our content, and when combined with your dedicated efforts, it is bound to yield positive results. Nevertheless, if you do not succeed in completing the certification even after your second attempt, please reach out to us with all the necessary supporting documents. We will promptly refund your course payment.

What is IPS refund policy ?

Free preview and product information offers enough content to review. As such there is no refund after purchasing.

Do you update the question bank with the latest information?

Certainly, our dedicated expert content team regularly updates our question bank with the most current information to ensure you have access to the latest content.

Do you provide a course completion certificate?

Yes, we certainly do.

How long will I have access to the course after purchase?

After purchasing an individual course, you will have lifetime access to the course content. For subscription customers, the access duration depends on their specific package.

Is it possible to download pdf files of the course content?
Currently, the feature for PDF downloading is not available.
My questions are not covered on this page. What should I do?

We would be more than happy to assist you. Please reach out to our support team at [email protected].


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