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ITIL 4 Foundation - IPSpecialist

Guide Overview

The ITIL 4 Foundation exam preparation book offers a thorough exploration of essential IT Service Management (ITSM) principles and practices. Designed to equip readers with a robust understanding of ITIL 4 fundamentals, this guide covers topics including the ITIL service value system, guiding principles, service value chain activities, and key ITIL practices. Readers will engage deeply in key areas such as incident management, problem management, change control, and continual improvement, with an emphasis on aligning IT services with business needs and enhancing service delivery.

This book is ideal for individuals seeking to build a strong foundation in ITSM and aiming to pass the ITIL 4 Foundation certification exam on their first attempt. With comprehensive coverage of the exam objectives, readers will be well-prepared to tackle the challenges of the certification process and advance their careers in IT service management.

Topics Covered

Key Concepts of Service Management
ITIL Guiding Principles
Four Dimensions of Service Management
ITIL Service Value System

General Management Practices
Service Management Practices
Technical Management Practices

What is Included?

Study Guides

IPSpecialist ITIL 4 Foundation Study Guide is the perfect resources for developing the hands-on skills necessary to pass the ITIL 4 Foundation certification exam. The guides cover the official exam blueprint and explain the concepts with real-life case studies. Each workbook consists of technology topics presented in an easy-to-follow, goal-oriented, step-by-step approach, featuring detailed breakdowns and thorough explanations to help you fully understand the tasks and associated technology. Mind maps are extensively used to visually explain concepts, making them easier to remember.

Practice Questions

IPSpecialist’s ITIL 4 Foundation Practice Questions are specifically designed from an exam perspective. This collection covers important topics from the Study Guides, prepared with the exam blueprint in mind. It is an ideal resource for practicing and revising for your certification.