ITIL 4 Foundation Study Guide – 1st Edition

Description

ITIL 4 Foundation – Study Guide with Practice Questions: 1st Edition – 2024

The ITIL 4 Foundation exam preparation book offers a thorough exploration of essential IT Service Management (ITSM) principles and practices. Designed to equip readers with a robust understanding of ITIL 4 fundamentals, this guide covers topics including the ITIL service value system, guiding principles, service value chain activities, and key ITIL practices. Readers will engage deeply in key areas such as incident management, problem management, change control, and continual improvement, with an emphasis on aligning IT services with business needs and enhancing service delivery.

This book is ideal for individuals seeking to build a strong foundation in ITSM and aiming to pass the ITIL 4 Foundation exam on their first attempt. With comprehensive coverage of the exam objectives, readers will be well-prepared to tackle the challenges of the certification process and advance their careers in IT service management.

Topics Covered:

• Key Concepts of Service Management
• ITIL Guiding Principles
• Four Dimensions of Service Management
• ITIL Service Value System
• General Management Practices
• Service Management Practices
• Technical Management Practices