MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM) Study Guide: 1st Edition

Description

MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM) Study Guide with Practice Questions and Labs: 1st Edition – 2024

Book Description:

This comprehensive guide to Microsoft Certified Dynamics 365 Fundamentals (CRM) is designed for individuals who want to understand how businesses use Microsoft Dynamics 365 to manage customer interactions and relationships.

The book includes:

• Content that covers a complete exam blueprint.
• Practice Questions.
• Mind maps.
• Hands-on practice labs.
• Real-world examples.
• Exam tips.

Who is this book for?

This latest Microsoft Certified Dynamics 365 Fundamentals (CRM) Exam Prep Specialization consists of different objectives that will act as a bedrock of fundamental knowledge to prepare you for the MB-910 certification exam. The content of this program is tightly aligned to the MB-910 exam objective domains.

Domains Covered:

• Describe Dynamics 365 Customer Insights (15-20%)
• Describe Dynamics 365 Sales (20-25%)
• Describe Dynamics 365 Customer Service (20-25%)
• Describe Dynamics 365 Field Service (15-20%)
• Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)