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Question 1 of 50
1 point(s)
What should the technicians check first after a user reports a BSOD (Blue Screen of Death), even though the computer seems to be running fine after a reboot?
Question 2 of 50
1 point(s)
Which of the following applies when a user is operating a virtual machine and discovers that it has been infected by malware?
Question 3 of 50
1 point(s)
You want to equip yourself with FRUs for a laptop. What would you take with you? (Choose two)
Question 4 of 50
1 point(s)
A technician installed a second hard drive in a computer. Upon restart, a message alerts stating, “Primary drive not found. Press F1 to continue.” Which of the following should the technician check first?
Question 5 of 50
1 point(s)
If a technician has just replaced a laptop’s motherboard due to video issues, what should he do first if the speakers stop working?
Question 6 of 50
1 point(s)
Where would users first go on a system to configure Wake on LAN (WOL)?
Question 7 of 50
1 point(s)
Which of the following cables is NOT used for networking computers?
Question 8 of 50
1 point(s)
Which of the following printers is the most likely to have a cartridge alignment feature?
Question 9 of 50
1 point(s)
John has replaced the CPU and added some RAM to his PC. He also blew some of the dust out of his system using canned air. When he rebooted his system, an annoying repetitive beep occurred. What was the issue?
Question 10 of 50
1 point(s)
Bob calls the tech support line and reports that he cannot hear any sound from the audio files on his computer. He reports that he was able to listen fine last week. Which of the following issues might have occurred? (Select two)
Question 11 of 50
1 point(s)
If a port on a network switch does not have anything plugged into it, what should the link lights on the port look like?
Question 12 of 50
1 point(s)
The touchpad on Otto’s laptop is no longer tracking properly. What should he do?
Question 13 of 50
1 point(s)
Sarah installed a net SOHO router and new wireless NICs to increase the network’s transmission speed from 802.11b to 802.11g. She did not change the router from the manufacturer’s default settings. She lives in an apartment building and is still experiencing a slow Internet connection after the installations. Which of the following is the most secure option that a technician could implement to resolve Sarah’s problem?
Question 14 of 50
1 point(s)
When installing a new point of sale printer, which of the following will users most likely need?
Question 15 of 50
1 point(s)
Peter has placed a CMOS password on a computer and has forgotten the password. What should he do?
Question 16 of 50
1 point(s)
In general, how should a person install a stick of RAM on a desktop?
Question 17 of 50
1 point(s)
What aspect of a regular vacuum cleaner makes it unsafe to use inside a laser printer?
Question 18 of 50
1 point(s)
The network printer is producing copies where the toner is smeared on paper after printing. What component should be checked?
Question 19 of 50
1 point(s)
A company needs complete ownership of its data, but wants the flexibility of the cloud. They have found a third-party vendor to help manage storage and maintain their ownership. Which of the following infrastructure types should they implementing?
Question 20 of 50
1 point(s)
What is the function of the “Fn” key on a keyboard?
Question 21 of 50
1 point(s)
Which of the following best describes the purpose of discovery mode when connecting a Bluetooth device to a mobile device?
Question 22 of 50
1 point(s)
Johan needs to finish a presentation before his plane lands, but the underside of his laptop is scorching his legs. What should he do?
Question 23 of 50
1 point(s)
A power supply +12 VDC output has dropped to +11.5 VDC. What should you do?
Question 24 of 50
1 point(s)
The network connection in the new office does not work. Which tool would enable a technician to find the specific network cable for the office inside the wiring closet?
Question 25 of 50
1 point(s)
Users upgrade their network to 1000 Mbps from 100 Mbps. They install a new 1000-Mbps network adapter into their Windows system. They check the device manager and see no errors or warning. They configure the TCP/IP settings to be as they were for the previous network adapter. Upon restarting the computer, they cannot access the network. Users ping their IP address locally and receive the error message, “Request timed out.” then they ping 127.0.0.1 and receive the same error message. What should they do?
Question 26 of 50
1 point(s)
When entering the accounting department, John is shocked to see that User A cannot access the internet, User B has forgotten her password, User C’s system is overheating to the point of smoking and the administrator is worried there might be a virus on all the systems. Whose system should he address first?
Question 27 of 50
1 point(s)
A crossover cable would normally be used in a 100BaseT network to connect __________.
Question 28 of 50
1 point(s)
The rooms on the west side of a house does not get enough signal to allow the use of wireless network. What can you suggest to fix this?
Question 29 of 50
1 point(s)
Which of the following is the FIRST step that a technician should perform when he/she needs to replace a touch screen on a laptop that supports Windows 8.1?
Question 30 of 50
1 point(s)
Quincy’s laser printer keeps giving “Out of memory” errors. He needs very high quality prints. What should he do?
Question 31 of 50
1 point(s)
Which of the following options gives the best brief summary of RAID?
Question 32 of 50
1 point(s)
Which of the following is a private IP address?
Question 33 of 50
1 point(s)
Gregory installed a third stick of known-good RAM into his Core i7 system, bringing the total amount of RAM up to 3 GB. Within a few days, though, he started having random lockups and reboots, especially when doing memory intensive tasks such as gaming. What is most likely the issue?
Question 34 of 50
1 point(s)
What wireless standard can operate at speed of up to 150 Mbps?
Question 35 of 50
1 point(s)
Jane has an iOS tablet. She has filled up her device to maximum capacity with games, music, and pictures. She wants some additional storage. Which would work BEST in helping her get more storage?
Question 36 of 50
1 point(s)
Which of the following is the benefit of MAC filtering in wireless networking?
Question 37 of 50
1 point(s)
What is the correct boot sequence for a PC?
POST, power good, CPU, boot loader, operating system
Power good, CPU, POST, boot loader, operating system
Power good, boot loader, CPU, POST, operating system
CPU, POST, power good, boot loader, operating system
Question 38 of 50
1 point(s)
Mark installs a second video adapter and monitor on a Windows PC, but when he starts the system, the second monitor does not display anything. He has confirmed that the video driver is correct, and the video card is active in Device Manager. What else does he need to do?
Question 39 of 50
1 point(s)
Which of the following URLs would indicate a secured HTTP server?
Question 40 of 50
1 point(s)
Jim’s computer at the bakery keeps overheating. What should he do until he can install a better cooling system?
Question 41 of 50
1 point(s)
Which of the following symptoms is indicative of a misconfigured BOOT.INI file?
Question 42 of 50
1 point(s)
In which of the following printers would you have to replace toner as part of printer maintenance?
Question 43 of 50
1 point(s)
You are working on a laptop with an LCD screen that has dead pixels. What is the best way to get rid of them?
Question 44 of 50
1 point(s)
The person responsible for maintaining the company’s laser printer is on vacation. Peter is advised to check the laser printer. Which part of the printer should he avoid touching and why?
Question 45 of 50
1 point(s)
Select one of the following that configured all home routers Virtually by using?
Question 46 of 50
1 point(s)
What is “duplex printing”?
Question 47 of 50
1 point(s)
If a device is hot-swappable, why should you use the Safely Remove Hardware Tool?
Question 48 of 50
1 point(s)
A person wants to repair a failed on-board video card by installing a new PCIe card. What is the first step that should be taken before installing the new PCIe card?
Question 49 of 50
1 point(s)
As someone is helping Jane configure her e-mail over the phone, she remarks that the IP address is different than it was when she checked last week. This surprises her, since she did not make any changes to her TCP/IP configuration. The user has no problems running her web browser so what is the mistake Jane is making?
Question 50 of 50
1 point(s)
What component is in charge of powering an LCD screen?