Course Overview
MB-910: Microsoft certified Dynamics 365 Fundamentals (CRM), delves into the foundational aspects of Customer Relationship Management within the Dynamics 365 ecosystem. This course provides a comprehensive understanding of CRM concepts, covering topics such as customer engagement, sales automation, marketing automation, and service management. Participants learn to leverage Dynamics 365 tools to streamline business processes, enhance customer interactions, and drive organizational growth. Through practical exercises and theoretical frameworks, students gain proficiency in configuring and customizing CRM solutions tailored to meet diverse business needs, empowering them to navigate the complexities of modern customer relationships effectively.
The course is ideal for candidates who would like to become master in customer engagement concepts, covering Dynamics 365 Sales, Marketing, Field Service, Customer Service, and CRM capabilities in Dynamics 365 Project Operations and pass the MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM) exam on the first attempt.
Topics Covered
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Describe Dynamics 365 Customer Insights
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Describe Dynamics 365 Sales
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Describe Dynamics 365 Customer Service
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Describe Dynamics 365 Field Service
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Explore the core capabilities of customer engagement apps in Dynamics 365
What is Included?
Study Guides
IPSpecialist Study Guides are the ideal guides to developing the hands-on skills necessary to pass the exam. Our workbooks cover the official exam blueprint and explain the technology with real-life case study-based labs. The content covered in each workbook consists of individually focused technology topics presented in an easy-to-follow, goal-oriented, step-by-step approach. Every scenario features detailed breakdowns and thorough verifications to help you completely understand the task and associated technology.
We extensively used mind maps in our workbooks to visually explain the technology. Our workbooks have become a widely used tool to learn and remember information effectively.
Exam Cram Notes
Our Exam Cram Notes are a concise bundling of condensed notes of the complete exam blueprint. It is an ideal and handy document to help you remember the most important technology concepts related to the certification exam.
Practice Questions
IPSpecialist’s Practice Questions are dedicatedly designed from a certification exam perspective. The collection of these questions from our Study Guides is prepared keeping the exam blueprint in mind, covering not only important but necessary topics. It is an ideal document to practice and revise your certification.
Hands on Labs
IPSpecialist Hands-on Labs are the fastest and easiest way to learn real-world use cases through detailed text-based lab guides. These labs are carefully designed to prepare you for certification exams and your next job role. Whether you are just starting to learn technology or solving a real-world scenario, our labs will help you grasp the core concepts quickly.
Key Features of Course
The content of this program is tightly aligned to the MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM) exam objective domains.
The course includes:
- Study Guide
- Practice Questions
- Exam Cram Notes
- Mind-maps
- Hand-on practice labs
- Real-world examples
- Auto-updates to the course content
- Exam tips
Course Content
- Study Guides
- Exam Cram Notes
- Hands-on Labs
- Practice Questions
- Video Tutorial
Course Content
Exam Information
MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM)
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Prior Certification
Not Required
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Exam Fee
$99 USD
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No. of Questions
40-60 Questions
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Exam Validity
Lifetime
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Exam Duration
65 Minutes
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Passing Marks
700
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Recommended Experience
Should be familiar with understanding of business operations and broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.
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Exam Format
Multiple Choice, Drag & drop, Case studies, Multiple response
This course includes
- Content Type: Complete Course
- Category: Microsoft
- Language: English
- Difficulty Level: Beginner
- Certification: Yes
- Last Update: 24/05/2024
- Version: 1.0