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Sam has not received any new emails on his smartphone in the last two days. He is able to access the internet without any problems. Which of the following should the user do first?
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Question 2 of 50
2. Question
1 point(s)
Alley’s laptop has a built-in 802.11n-capable wireless NIC. The wireless NIC worked perfectly when she lent it to her friend Tom. After she got it back, she cannot access the Internet via her wireless NIC. The NIC is neither visible in Network Connections nor is it visible in Device Manager. What should she assume first?
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Question 3 of 50
3. Question
1 point(s)
Which of the following programs is the best choice when used to clear the SSL cache?
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Incorrect
Question 4 of 50
4. Question
1 point(s)
The on-screen display of a monitor indicates the proper video source is selected, but the image will not display. Which of the following issues are the MOST likely reasons? (Select two)
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Question 5 of 50
5. Question
1 point(s)
An older network needs to be labeled to show where each network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to identify the connections?
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Question 6 of 50
6. Question
1 point(s)
A user on your network complains that his mouse is acting erratically. The pointer moves in the direction the user points, but it jumps and skips. What is the most probable cause? (Select two)
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Incorrect
Question 7 of 50
7. Question
1 point(s)
John has an 802.11n network. He only wants the three computers in his house to be able to access this network. Which of the following technologies would best enable him to do this?
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Question 8 of 50
8. Question
1 point(s)
The main advantage of a DVD-RW disc over a CD-RW disc is _________________.
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Question 9 of 50
9. Question
1 point(s)
How often should we re-apply thermal compound on our CPU?
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Question 10 of 50
10. Question
1 point(s)
Wireless network hardware that complies with IEEE 802.11g operates in the ______ frequency range.
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Incorrect
Question 11 of 50
11. Question
1 point(s)
Which of the following TCP/IP protocols and ports does FTP (File Transfer Protocol) use?
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Incorrect
Question 12 of 50
12. Question
1 point(s)
Select the oldest type of flash memory card?
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Incorrect
Question 13 of 50
13. Question
1 point(s)
A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts most likely experienced a level of electrical burn?
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Incorrect
Question 14 of 50
14. Question
1 point(s)
USB cable plugs into the PC at which end?
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Incorrect
Question 15 of 50
15. Question
1 point(s)
If you could choose only one of the following tools to open a case and remove a video card, which one would you choose?
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Incorrect
Question 16 of 50
16. Question
1 point(s)
Sam sent a print job to the printer. He notices that it is the only job in the queue, but it is not printing. How can the printer be fixed?
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Incorrect
Question 17 of 50
17. Question
1 point(s)
Which of the following devices is probably the safest and easiest to hot-swap on a PC?
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Incorrect
Question 18 of 50
18. Question
1 point(s)
802.11g uses the _______ radio band and transmits at a maximum speed of ______.
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Incorrect
Question 19 of 50
19. Question
1 point(s)
While trying to type, a user reports that his notebook is randomly moving the cursor causing him to make a lot of typing errors. What action can the technician take to solve this issue?
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Question 20 of 50
20. Question
1 point(s)
What technology is used to determine user activity levels of wearable devices that track personal activities?
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Incorrect
Question 21 of 50
21. Question
1 point(s)
The images output from the new color laser printer seem to be a little too blue. What can we do to fix this?
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Incorrect
Question 22 of 50
22. Question
1 point(s)
What does ECC DRAM provide that non-ECC DRAM does not?
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Incorrect
Question 23 of 50
23. Question
1 point(s)
Which of the following symptoms is an indication of a bad sensor on a laser printer?
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Incorrect
Question 24 of 50
24. Question
1 point(s)
While any form of electronic communication suffers from some amount of latency, which of the following technologies is particularly renowned for this problem?
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Incorrect
Question 25 of 50
25. Question
1 point(s)
Charlie has set up all his Windows 10 systems with TCP/IP and DHCP automatic addressing. One of his machines cannot connect to the network. Charlie check its IP address with IPCONFIG and finds that it has an address of 169.254.12.124. All the other machines in the network are working fine and Charlie has confirmed that there are no cabling problems. How did the system get this IP address, and what does it mean?
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Incorrect
Question 26 of 50
26. Question
1 point(s)
How many pins does a DDR2 DIMM have?
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Question 27 of 50
27. Question
1 point(s)
A user wants to extend his computer’s storage capacity with external devices. Which of the following storage standards would allow the user to utilize storage externally?
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Incorrect
Question 28 of 50
28. Question
1 point(s)
Which of the following components must be installed while a laptop is completely powered off?
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Incorrect
Question 29 of 50
29. Question
1 point(s)
A computer with an IP address of 143.75.125.1 most likely has a subnet mask belongs to which of the following range?
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Incorrect
Question 30 of 50
30. Question
1 point(s)
Select the form factor of memory that is found in laptops.
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Question 31 of 50
31. Question
1 point(s)
Which of the following is an example of latest smartphone features that enables the backed up data to be accessed from a remote location?
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Incorrect
Question 32 of 50
32. Question
1 point(s)
The link light on the NIC of Rob’s desktop normally glows yellow, but when he moved the PC to a construction trailer and plugged it in, it glowed green. The PC and networking run well, but Rob is confused about the color change. What could be the reason?
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Question 33 of 50
33. Question
1 point(s)
A stand-alone printer prints pages just fine, but it makes gobbledygook out of your term test paper. What is probably the issue?
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Incorrect
Question 34 of 50
34. Question
1 point(s)
The technician on call has just finished working on a PC by creating a plan of action and implementing a solution. What is the next step to be taken according to the troubleshoot theory?
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Question 35 of 50
35. Question
1 point(s)
Which of the following is the most important thing users should check to make sure that when an AC adapter is purchased, it will work with the laptop at home?
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Incorrect
Question 36 of 50
36. Question
1 point(s)
Jane travels a lot and requires 24/7 internet access on her laptop. Which of the following technology would you recommend for her connection?
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Question 37 of 50
37. Question
1 point(s)
Which subnet mask is used with a Class B address?
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Question 38 of 50
38. Question
1 point(s)
User’s primary hard drive starts to make a clicking noise. There are some very important files on the drive. What step has to be taken to make sure the user data is saved?
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Incorrect
Question 39 of 50
39. Question
1 point(s)
Which of the following optical media is capable of multiple rewrites and has the largest capacity?
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Question 40 of 50
40. Question
1 point(s)
Johan is assembling a new PC from parts. When someone asked him that if he needed thermal compound, he glanced at his parts and said, “No”. Why would Johan say such a thing?
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Incorrect
Question 41 of 50
41. Question
1 point(s)
Which of the following features is typically disabled when putting a mobile device into airplane mode? (Select two)
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Question 42 of 50
42. Question
1 point(s)
Jack comes to work and turns on his computer. During startup, he receives a message stating “SMART error”. Which of the following devices will cause this message to appear?
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Incorrect
Question 43 of 50
43. Question
1 point(s)
Alice downloaded and initiated a mobile pay service to use on her first generation smartphone. When trying to use the service at a retailer that supports mobile pay services, the payment service does not work. Which of the following is missing from the customer’s smartphone?
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Question 44 of 50
44. Question
1 point(s)
New portable computers invariably use which of the following battery technologies?
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Question 45 of 50
45. Question
1 point(s)
Robert wants to have an Internet connection that will give him the lowest latency when viewing streaming videos. Which of these options should he choose LAST?
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Question 46 of 50
46. Question
1 point(s)
You have just installed a new toner cartridge in your laser printer. You print a test page to check that everything is working correctly and you get nothing but a blank sheet of paper as your result. What is the FIRST thing you should check?
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Question 47 of 50
47. Question
1 point(s)
In laser printer technology, what occurs during the writing stage of the image formation?
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Question 48 of 50
48. Question
1 point(s)
Which of the following is the test we use to verify whether an NIC is sending and receiving packets correctly?
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Question 49 of 50
49. Question
1 point(s)
A PCIe video power connector has how many pins? (Choose two)
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Question 50 of 50
50. Question
1 point(s)
David has asked you to recommend a printer. He wants to print multi-part point-of-sale forms. David is not particularly interested in the quality of the printer’s output, but emphasizes the importance of printing receipts in triplicate. What type of printer should you recommend?
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